This article explains how to set up multiple statuses for an ActOn, and how you can use it to customize the status of an ActOn in the ActOn's work area.
The status mapping feature allows you to customize the default status to your desired status, whether it is ActOn or Situation. You have the flexibility to tailor the available status to match the specific needs and workflows of your organization. You can often modify existing ones to align with your business requirements, which ensures collaboration and productivity.
Resolution Intelligence Cloud supports the following status in the ActOn's or Situation's work area. You can customize (modify) them as per the specific workflows within your organization.
- In Progress
- On Hold
Configuring an ActOn Status
Users with these roles have permissions to rename ActOn status:
- Configuration Manager
- A User with Manager role
To configure the status,
Click the gear icon at the top (or) hover over icon at the top left corner.
In the bottom of the left menu, click Configurations.
In the left menu, under ActOns, click Status Mapping.
The Status Mapping page opens with existing statuses.
Click three dots icon and select Rename next to a status (or)
Click Customize All at the top of the status table to rename all statuses.
Enter your status and click icon.
The previous status name will be replaced with a new name. For example, you can replace "Acknowledged" with "Open".
Configurable Status - Usage
You have configured multiple statuses, what do you do next?