Enabling Netenrich Connect for domain separation plugin in ServiceNow

Domain separation allows you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation in different ways. The application allows entities to sync to the specific customer domain by using the following configuration. 

Updating Customer mapping

The application allows the data to be synced into your specific domain as configured in ServiceNow. This step needs to be performed only if the instance of service now has domain separation enabled and all customers are created in individual domain.

The customer mapping steps, helps the application route the entities for all updates to be updated in the appropriate tables in the customers domain.

To enable the customer mapping, you will need to map the customer's name that comes from Resolution Intelligence Cloud to Account/Company in ServiceNow. 

The following attributes are available in customer mapping of your ServiceNow instance.

For example, if you would like to map Netenrich Customer from Incognito to a customer ACME South America in ServiceNow, then you will have to enter the customer ID (sysID) with respective to ACME South America.

To get the customer ID for ACME France, do the following steps.

• In the Netenrich Customer Mappings screen, select a Customer ID relevant to Incognito. Customers mapping screen appears.

• Lookup Customers list next to Customer Name and select ACME South America from the list.

• Now click on icon next to Customer Name then click Open Record.

• Right click on the header and copy sysID from the dropdown menu.

• Go back to Customer Mapping screen, and paste the sysId in the Customer ID blank.
• Click Update.