Managing Services

Viewing a Service

To view all the components of a service that you have configured previously,

1. Navigate to Configurations --> Services. Search and select your desired service.
2. From the Services screen, click onnext to the service.
3. From the drop-down menu, click View Service.

Disabling and Re-enabling a Service

Disabling a service is a good choice in the following cases.

• A service is no longer required, and its settings will be preserved for future reference.
• To stop the situation triggered by the responder.

Disabling a service is similar to putting the service on maintenance mode. New situations will not trigger while a service is in either of these states.

The main difference is that a maintenance window will eventually end and bring back the service online. The disabled service must be re-enabled manually.

Disabling a Service

1. Navigate to Configurations -> Services. Search and select your desired service.
2. From the Services screen, click on  next to the service.
3. From the drop-down menu, click Disable.

Re-enabling a Service

1. Navigate to Configurations --> Services. Search and select your desired service.
2. From the Services screen, click on next to the service.
3. From the drop-down menu, click Enable.

Editing Service Settings

Resolution Intelligence Cloud^® allows you to customize the settings of a service that is configured previously. You can edit either Basic configurations or Advanced configurations on the Services page.

Editing Basic configurations

Basic configurations include the name, description, and the other basic settings that are required to be enabled in order to set up a seamless service.

To edit an existing service's basic configurations,

1. Navigate to Configurations -->Services. Search and select your desired service.
2. From the Services screen, click on next to the service.
3. From the drop-down menu, click Edit Basic Configurations.

Editing Advanced Configurations

Using Advanced configurations, you can associate multiple signals and define service level indicators (SLIs) to a service that you have configured.

To edit an existing service's basic configurations,

1. Navigate to Configurations -->Services. Search and select your desired service.
2. From the Services screen, click on next to the service.
3. From the drop-down menu, click Edit Advanced Configurations.

Sorting Services

Services can be reordered using the following attributes.

Sort by Last Modified Time: Reorder the services numerically based on the time a service is modified.

Sort by Service Name (A-Z): Reorder the services alphabetically based on the service name.

Sort by Created Time: Reorder the services numerically based on the time a service is created.

Sort by Situation Count: Reorder the services numerically based on the number of situation created for a service (High to Low).

You can revert back to the normal settings by clicking on Reset button.