March 2023

New Features

• Usage Metrics & Limits: Resolution Intelligence Cloud provides you a detailed view of resource consumption based on your subscription plan.
• Chronicle Instance Setup: Resolution Intelligence Cloud supports Google Chronicle instance setup where you can bring your own instance or inherit Netenrich Chronicle’s license to ingest your telemetry and security data.
• Threat Feeds: With this feature, now you can create a list of curated threats and push them into Chronicle to defend against potential threats from external hackers. Also, you can understand the hacker’s tactics, techniques, and methods so that you can improve security posture of your organization.
• Do It Yourself: Do It Yourself (DIY) is an automation method that ensures the first-time users to setup the mandatory configurations required to leverage the full capacity of Resolution Intelligence Cloud without the aid of an expert or a support team. The automation screen is visible for the first-time users of a domain or an organization or a tenant after they logged into the Resolution Intelligence Cloud. If you are a user from organization, you must switch to a specific tenant account to view the configuration steps that are carried out to setup their account.

Enhancements

• Configuration UI: Navigate and access the features available across Configurations tab. You can access and configure the following features.
  • Account Management: This section deals with the account creation for your organization’s internal users, existing user accounts within your organization, and the subscription plans that you purchased. 
  • Platform Management: This section includes the packages with associated features that are acquired after purchasing a subscription or an add-on. You can assign roles and permissions to other users within your organizations and control them effectively. 
  • Product Catalogue Management: includes the product plans or account subscriptions and short cuts of frequently used items such as product family, product category, metric type, metric unit, metric limit, packages, and modules.  
  • Rule management: deals with the correlation rules and detection rules
  • Parser management: manages the Chronicle CMS items – Parsers, Content Packs, Threat feeds, and Reference lists.
  • Logs: includes the audit logs (), access logs (logs generated when a user is added), error logs (logs generated when user encounters errors while accessing a feature). 
• Sharing and Scheduling Reports: Resolution Intelligence Cloud lets you schedule a report from user-defined dashboards on daily, weekly, monthly, quarterly, and yearly basis to be delivered to a target user by adding their email IDs. Also, you can download in PPT or PDF formats and share them with others either internal or external to your enterprise via multiple ways like slack message.
• ServiceNow and Jira integration enhancements: With an interactive UI, after you have setup ServiceNow and Jira integrations, you can map them to multiple tenants now. Resolution Intelligence Cloud allows you to flow the entities such as Incident, Change, Problem, Service request and Case to Jira and ServiceNow.
• Interactive UI for Situations & ActOns:
  • • View ActOns in an isolation mode: Isolation mode makes you open any ActOn in a full screen when you are working on another ActOn.
    • Card layout for ActOns & Situations: You can differentiate between Digital Ops and Security by looking at the cards layout.
• Visibility of an ActOn: The Domain and Organization level users can add their tenants and notify them about an ActOn being added to their account.
• Bottom screen of a task in ActOn: You can open and verify the details of a task in the bottom screen of an ActOn.
• Marking a Situation as an ActOn: Most Situations are resolved automatically, but some Situations turn into ActOns and trigger notifications to IT OPs and NOC teams in order to remediate them and prevent extreme outages in your IT infrastructure. Now you can convert any situation into an ActOn in simple steps.
• Chronicle Instance setup: Resolution Intelligence Cloud empowers you to use Netenrich Chronicle instance, or you can bring your own chronicle instance whether you are an Organization, or Tenant user.
• Account Subscriptions: Are you struggling to add the new add-ons or plans to your existing account? Now you can enhance or upgrade to an additional plans or add-ons along with your existing plans to perform your operations smoothly. Also, you can cancel or make any subscription plan in-active associated with your account ID.
• Left navigation menu UI enhancements in Configurations: Resolution Intelligence Cloud brings the new intuitive, personalized left navigation bar under Configurations that enables your organization to drive productivity, improve engagement, and inspire learning with our platform. You can easily navigate to any feature set with fewer clicks in the Configurations.