Notification logs

This article provides an overview of notification logs and explains how to access those logs within the Resolution Intelligence Cloud.

Notification logs are the records that are generated when notification policy conditions are met according to the defined criteria and sent to users within the Resolution Intelligence Cloud.

Understanding Notification Logs

Log Entry Details

Each log entry provides detailed information about the notification, including the following:

• Timestamp: The date and time at which the notification is sent.
• Recipient: The user account to which the notification is delivered.
• Channel Type: The type of channel through which the notification sent (for example, email, webhook Microsoft Teams).
• Status: The delivery status of the notification (for example, delivered, failed, pending).
• Message: The content or message of the notification.
• Data Source: The source or trigger of the notification. Examples include Entity, Signal, Situation, and ActOns.
• Event Type: Type of an event that a notification belongs to (for example, updated or new event etc.)
• Resource: An asset from which a notification is sent out
• Channel Name: Name of a channel that a notification belongs to 
• Policy Name: The name of a policy from which a notification is created

Interpreting Notification Logs

Identifying Sent Notifications

Notification logs allow you to verify if specific notifications were sent to users as intended. By reviewing sent notifications, you can:

• Confirm delivery: Ensure that important notifications, such as account updates or time-sensitive alerts, reach your intended recipients.
• Track user interactions: Monitor user responses to notifications and analyze user engagement patterns.
• Measure communication effectiveness: Evaluate the impact and effectiveness of different types of notifications.

Reviewing Delivery Status

Notification logs provide insights into the delivery status of each notification. By reviewing the delivery status, you can:

• Detect delivery failures: Identify notifications that failed to reach their intended recipients and take appropriate actions to resolve delivery issues.
• Troubleshooting: Use delivery status information to diagnose and troubleshoot issues related to notifications.

Analyzing Logs for Troubleshooting

Notification Logs are valuable for troubleshooting notification-related issues. By analyzing logs, you can:

• Investigate delivery failures: Determine the reasons behind failed notifications and address any underlying problems.
• Identify patterns and trends: Look for recurring issues in the logs to identify systemic problems that require attention.
• Collaborate with support: Share log details with support teams when seeking assistance in resolving complex notification-related issues.

Accessing and Downloading Notification logs

User Permissions Required:

• Global Admin
• Owner
• Configuration Manager

To access and download the notification logs, 

1. Do one of the following to access configurations:

• • Click the Configurations icon  at the top of the navigation bar.
  • Click the hamburger menu  on the left and select CONFIGURATIONS.

2. Under Logs, click Notification Logs at the bottom of the left menu

3. Click the date field at the top right corner
A calendar window opens

4. Choose the date and time from the calendar on which you want to download the data (or)

5. Select any option from the following:

1. • Last 1 Hour: Displays the logs generated within the last hour
   • Last 3 Hours: Displays the logs generated within the last three hours
   • Last 5 Hours: Displays the logs generated within the last five hours
   • Last 8 Hours: Displays the logs generated within the last eight hours
   • Last 12 Hours: Displays the logs generated within the last 12 hours
   • Last 24 Hours: Displays the logs generated within the last 24 hours

6. Click Download logs at the top right corner 
Log data will be downloaded as a .csv file in the 'downloads' folder

Note: You can download the notification log data for a maximum of 7 days.

Filtering Notification Logs

On the Notification Logs listing page, you can segregate and download the notification logs using the funnel icon based on the filters associated with each log.

• Channel Type: shows the logs based on the type of channel selected (emails, Microsoft Teams, and Webhooks).
• Data Source: shows the logs as per the source of data selected (usually ActOns or Situations).
• Event Type: shows the logs as per the events taken place on the notification (Status Changed, Priority Changed, and Created).
• Policy Name: shows the logs as per the notification policies selected.
• Status: shows the logs as per the status (success or failure) selected.