Activity logs

This article provides an overview and purpose, as well as the steps required to access activity logs within the Resolution Intelligence Cloud.

Activity logs provide a comprehensive record of actions and events that are performed by users within the Resolution Intelligence Cloud. These logs are essential for tracking user activities and monitoring system events.

Accessing Activity logs

User Permissions Required:

• Global Admin
• Owner
• Configuration Manager
• A user with manager role

To access the activity logs, 

1. Do one of the following to access configurations:

• • Click the Configurations icon  at the top of the navigation bar.
  • Click the hamburger menu  on the left and select CONFIGURATIONS.

2. Under Logs, click Activity Logs at the bottom of the left menu

3. Click date field at the top right
A calendar window opens

4. Choose the date from the calendar (or)

5. Click any option from the following:

1. 1. Last 24 Hours: Displays the logs generated within 24 hours
   2. Last 7 days: Displays the logs generated within one week
   3. Last 1 month: Displays the logs generated within one month
   4. Last 3 months: Displays the logs generated within 3 months
   5. Last Year: Displays the logs generated within one year

Your desired logs will be filtered and displayed on the screen

Understanding Activity Logs

Log Categories

The activity logs are typically categorized into different types of events. Common log categories include:

• User Actions: These logs capture actions performed by users within the Resolution Intelligence Cloud platform, such as login attempts, data access, report generation, and configuration changes.
• System Events: These logs record events related to the platform itself, such as system upgrades, maintenance activities, and error messages.

Log Entry Details

Each log entry provides detailed information about the event or action, including the following:

• Timestamp: The date and time when the event occurred.
• User: The user account associated with the action or event.
• Action: The specific activity or event that took place.
• Status: The status of a specific event or activity done by the users

Interpreting Activity Logs

Identifying User Actions

Activity logs allow you to track user actions within the Resolution Intelligence Cloud. By reviewing user actions, you can:

• Monitor user activity: Keep track of user logins and actions to ensure compliance with the organization's policies.
• Detect anomalies: Identify unusual or suspicious activities that may indicate potential security breaches or unauthorized access attempts.

Identifying System Events

System events recorded in the Activity Logs offer insights into the health and performance of the Resolution Intelligence Cloud platform. You can:

• Monitor system status: Keep track of system upgrades, maintenance, and downtime to plan operations accordingly.
• Detect errors and issues: Identify system errors and error messages to address them promptly.
• Ensure system integrity: Monitor platform behavior to ensure all services are functioning as expected.