Processing Rules

Learn from the following video on how you setup rules and assign scores to each situation to process multiple signals when the conditions are met.

Processing Rules allow you to specify conditions that trigger signals and the actions to take when those signals are triggered.

Signal functions examine the attributes, capacity, and performance of resources. If the conditions defined for a signal are met, the actions that are specified for that signal are taken. For example, If the signal source equals OpsRamp and signal class equals applications, then make it as a priority signal and it is displayed in the GUI.

One or more actions can be associated with a single rule. The association rules executed when rule filters are satisfied based on the events that occur. A rule action can perform several action types such as running automation of Resolution Intelligence process, suppressing a signal or extracting several values from multiple signals.

Scope and Precedence of Rules

The users of Tenant, Organization, and Domain can create, disable, delete and edit the rules based on their required criteria. Once you configure the processing rules based on a required criteria, these rules are ordered in a precedence of Tenant --> Organization --> Domain. Also, each rule in tenant, or organization, or domain will be preceded over another based on the recent activity. However, you can always change the order of precedence just by holding and dropping button.

The configured rules are visualized to the personnel who created those rules. Suppose the user of an Organization created a rule is accessible to that user only. Users of an Organization, and Domain are capable to push the rules to their associated tenants and sub-tenants or all tenants, but tenants could not push the rules to either Organization, or Domain.

The processing rules allow either the users of Tenant, or Organization, or Domain to draft and publish only one version of a rule at a time. This means that the users cannot create and publish multiple versions of the same rule at a time. Once a rule is published, users can disable or re-enable the same rule by clicking on the respective buttons in the settings menu. Users can find multiple versions of a rule in the archived state.

Types of Rules

Resolution Intelligence Cloud provides you with configuring the processing rules for situations as well as for signals. Signals flow from different sources when the matching conditions are met for the signal processing rules. Situations flow from Resolutions to ActOns^TM  within the Resolution Intelligence Cloud when a situation rule conditions are met according to defined criteria.

Configuring Rules

To add a new rule,

1. Navigate to Configurations --> Signal Management.
2. In the Rules screen under the Signal Rules tab, click Add New Rule on the top right of your screen. A Rules creation window appears on your screen.
3. Give a Name for the Rule and add a Description.

4. Click +Add Condition or +Add Group to enable matching conditions.

   • • • Select an Attribute, Operator, and Value from the respective dropdown menu.
       • Click X to remove the condition.
       • Enable Negate next to the condition to negate the condition.
       • Check Box next to the Match All to select all conditions that you have added.
5. Set the time period when the signal is active.
   • Always: irrespective of a time period
   • Only during a scheduled time: only on a specific date/time and/or recurrent time period. Default time is set in UTC.
6. Select one or more actions as mentioned in Actions allowed to be performed for the rule.
7. Click on the Create Rule.

Actions allowed

An action is performed based on the conditions that are evaluated and can possibly result in the modification of the signal object.