Custom Integration Guide

Explore the functionality of custom integration and learn how to enable it on the Resolution Intelligence Cloud by going through this article.

Resolution Intelligence^® offers an ability to build custom integrations that help you to configure monitoring tools with a minimal effort.

How it works

Our custom integration works by configuring webhooks integration feature in the platform that you would like to integrate. A webhook endpoint URL is added, which prompts the signals flow into the Resolution Intelligence platform where it correlates, processes, and maintains the signal data up to date.

Prerequisites

1. You will need an Admin or Account Owner role in Resolution Intelligence platform to integrate.
2. Other platform administrator configuring this integration need to be a user with valid credentials in the Resolution Intelligence.

Enabling Custom Integration 

In Resolution Intelligence

1. From the Resolution Intelligence platform interface, navigate to Configurations --> Integrations-> +Add Integration tile and click Enable integration toggle switch.
2. Enter Integration Name, and Description.
3. Select a Category (ITSM or Monitoring).
4. In the Inbound section, select the Authentication type as JSON Web Token(JWT).

A web URL and consumer token will be generated automatically. Use this consumer token and webhook URL to integrate with third party platform.