Getting Started with Integrations

This article introduces you to the integrations module and provides a list of pre-configured and bidirectional integrations to sync data. 

Learn more on CMDB, ITSM and Security integrations to start ingesting, analyzing, and making business decisions to improve the efficiency of multiple enterprises.

The Resolution Intelligence Cloud^TM lets you ingest data from different sources using a variety of integrations. The preconfigured integrations include inbound and outbound configurations to ingest data. Once the data is pushed to the Resolution Intelligence Cloud, the internal engines start analyzing, identifying anomalies, and reporting on a friendly user interface to the support team.

Ingest data with Inbound Integrations

To ingest data, Resolution Intelligence Cloud provides several inbound integrations or types of ingestion methods to facilitate data ingestion. These integrations are easy to configure and ingest data.

These integrations vary from basic to more advanced and include:

• Integrations- These pre-configured integrations require minimal user input and are quick to configure using forms available in the Resolution Intelligence Cloud UI. The features for each supported integration vary.
• Custom Integration- You can use the Custom Integration feature to set up a custom API endpoint (API webhooks) in Resolution Intelligence Cloud to listen for communications from a webhook in your source monitoring tool. Your integration and data are clearly identified by a name of your choosing within Resolution Intelligence. 

Monitoring Ingested data

After you have setup your suitable integrations, you can:

• Cluster similar signals into situations that you can assign to others and set status for.
• Use the Correlation policies to build custom rules that cluster certain related signals to Situations.
• Work with ActOns to resolve the situations quickly and efficiently.
• Monitor the physical assets that are onboarded into the cloud and gain insights into the detected anomalies.

Preconfigured Integrations

Resolution Intelligence Cloud empowers you to configure various inbound integrations that will help you ingest data from other applications into it. These integrations provide some UI-based forms and application-specific instructions to help you get data from your application into the Resolution Intelligence Cloud. A few integrations feature instructions instead of forms, but the instructions are provided in the UI. Some examples of inbound integrations are:

• AWS
• Azure
• Google Cloud
• Site24x7

Bi-directional Integrations

The bi-directional sync data integration pattern is the act of combining two datasets in two different systems so that they behave as one, while respecting their need to exist as different datasets. 

Some examples of bi-directional integrations are:

• Jira (ITSM)
• ServiceNow (ITSM)
• Chronicle SOAR (Security)