Notification Channels

A channel serves as the communication medium for delivering notifications. Channels can be thought of as the destinations where users intend to receive notifications.

The delivery of notifications can be configured using the following channels:

Email Notifications

Email notifications are automatically triggered when specific actions are performed by a user or when events are generated within the system, especially in cases where anomalies are detected in your IT environment. These email notifications serve as important reminders, drawing your attention to urgent situations that require immediate action. Refer here for Configuring a Notification via Email.

Webhook Notifications

A webhook is an HTTP request, triggered by an event in a source system and sent to a destination system, often with a payload of data. Webhooks are automated, in other words they are automatically sent out when their event is fired in the source system. Refer here for Configuring a Notification via Webhook.

You can create multiple webhook channels depending on your needs, each channel targets different recipients, and separate applications. The most used webhook methods are POST or GET. 

Microsoft Teams Notifications

Notifications in Microsoft Teams serve as real-time alerts and updates to keep users informed about various activities and interactions happening within their Teams environment. Refer here for Configuring a Notification via Microsoft Teams.

Configuring a Notification via Email

Resolution Intelligence Cloud provides you with an interactive interface to configure a notification via email addresses.

User Permissions Required:

• Global Admin
• Configuration Manager
• User with an Owner role

To configure an email,

1. Navigate to Configurations --> Notifications
2. Click Channels --> Add Channel 
   A Channel page appears
3. Under Email tile, click Configure 
   An email form appears 

4. Enter an Email a name and Description (optional)

5. In SMTP relay, select a Domain from the dropdown list. For example, @accelero.com
Note: The domain is obtained after configuring the SendGrid integration.

6. In To Address field, enter one or more user email addresses to which the notification to be sent

7. In Max Size of attachment, select a value (5 or 10 MB)

8. Under Maximum Hourly email slider, set a discrete value (from 25 to 250)
For example, if you set the value at 50, Resolution Intelligence Cloud will send 50 email notifications to the responder.

9. Click Submit

Before submitting your channel, you can test whether email notifications are delivered to the given email addresses or not using Create a test option at the bottom. 

Testing an Email Delivery

To test an email delivery,

1. Click Create a test
   A dialog box opens
2. From Address and To address fields are prefilled as your entries configured during Channel Configuration
3. Enter Subject and Message 
4. Click Send e-mail
   A pop appears on the top "Your message has been delivered successfully"

Configuring a Notification via Webhook 

User Permissions Required:

• Global Admin
• Configuration Manager
• User with an Owner role

The webhook channels are comprised of the following attributes.

Name	Unique Name
Description	Other details of a webhook
HTTP method	GET, POST (Default)
URL	Webhook URL
HTTP Header request	Specify any custom header token here
Authorization Methods	Choose any of the following. Basic OAuth Token No Auth
Connection Timeout	A time at which webhook connection will expire

To configure a webhook,

1. Navigate to Configurations --> Notifications
2. Click Channels --> Add Channel 
   A Channel page appears
3. Under Webhook tile, click Configure 
   A webhook form appears

4. Enter webhook a name

5. Enter Description (Optional)

6. Under HTTP details, select HTTP method

1. • POST (by default)
   • GET

7. Enter a Webhook URL. For example, https://ingest.netenrich.net

8. Under HTTP header request, enter header name and header value

9. Under Authorization details, select any of the following

• • Basic: Username and password are required
  • OAuth: An OAuth key is required
  • Token: A secret key is required
  • No Auth: No authentication details are required

10. In Connection Timeout, enter time in seconds (by default 30 sec)

11. Click Submit

Configuring a Notification via Microsoft Teams

User Permissions Required:

• Global Admin
• Configuration Manager
• User with an Owner role

To configure Microsoft Teams Channel,

1. Navigate to Configurations --> Notifications
2. Click Channels --> Add Channel 
   A Channel page opens
3. Under Microsoft Teams tile, click Configure 
   A Microsoft Teams form opens

4. Enter webhook a name

5. Enter Description (Optional)

6. Under Microsoft Teams details, select HTTP method

1. • POST (by default)

7. Enter a webhook URL. For example, https://netenrich.api.opsramp.com/api/v2/tenants/4d26370b-632b-43ba-9a61-92282b161c04/resources/search/?resourceId=6317ec08-f4e6-482f-87b1-3f65c6011fe1

8. In Connection Timeout, enter time in seconds (by default 60 sec)

9. Click Submit

Managing Notification channels

Editing a channel

To edit a channel,

1. Navigate to Configurations --> Notifications
2. Click Channels from the left menu 
   A channel page appears
3. Click any channel that you would like to edit
4. Click Edit at the top right corner 
   A channel form appears
5. Edit the details and click Update

Deleting a Channel

To delete a channel,

1. Navigate to Configurations --> Notifications
2. Click Channels from the left menu 
   A channel page appears
3. Click three dots next to channel that you would like to remove
4. Click Delete from the dropdown list 
   A confirmation message popup appears
5. Click Yes to proceed 
   A Channel will be removed from the listing page

Bulk deleting a Channel

To delete the channels in bulk,

1. Navigate to Configurations --> Notifications
2. Click Channels from the left menu 
   A channel page appears
3. Select the multiple channels that you would like to remove
4. Click Delete at the top right corner