A channel serves as the communication medium for delivering notifications. Channels can be thought of as the destinations where users intend to receive notifications.
The delivery of notifications can be configured using the following channels:
Email Notifications
Email notifications are automatically triggered when specific actions are performed by a user or when events are generated within the system, especially in cases where anomalies are detected in your IT environment. These email notifications serve as important reminders, drawing your attention to urgent situations that require immediate action. Refer here for Configuring a Notification via Email.
Webhook Notifications
A webhook is an HTTP request, triggered by an event in a source system and sent to a destination system, often with a payload of data. Webhooks are automated, in other words they are automatically sent out when their event is fired in the source system. Refer here for Configuring a Notification via Webhook.
You can create multiple webhook channels depending on your needs, each channel targets different recipients, and separate applications. The most used webhook methods are POST or GET.
Microsoft Teams Notifications
Notifications in Microsoft Teams serve as real-time alerts and updates to keep users informed about various activities and interactions happening within their Teams environment. Refer here for Configuring a Notification via Microsoft Teams.
Configuring a Notification via Email
Resolution Intelligence Cloud provides you with an interactive interface to configure a notification via email addresses.
User Permissions Required:
- Global Admin
- Configuration Manager
- User with an Owner role
To configure an email,
- Navigate to Configurations --> Notifications
- Click Channels --> Add Channel
A Channel page appears - Under Email tile, click Configure
An email form appears
4. Enter an Email a name and Description (optional)
5. In SMTP relay, select a Domain from the dropdown list. For example, @accelero.com
Note: The domain is obtained after configuring the SendGrid integration.
6. In To Address field, enter one or more user email addresses to which the notification to be sent
7. In Max Size of attachment, select a value (5 or 10 MB)
8. Under Maximum Hourly email slider, set a discrete value (from 25 to 250)
For example, if you set the value at 50, Resolution Intelligence Cloud will send 50 email notifications to the responder.
9. Click Submit
Before submitting your channel, you can test whether email notifications are delivered to the given email addresses or not using Create a test option at the bottom.
Testing an Email Delivery
To test an email delivery,
- Click Create a test
A dialog box opens - From Address and To address fields are prefilled as your entries configured during Channel Configuration
- Enter Subject and Message
- Click Send e-mail
A pop appears on the top "Your message has been delivered successfully"
Configuring a Notification via Webhook
User Permissions Required:
- Global Admin
- Configuration Manager
- User with an Owner role
The webhook channels are comprised of the following attributes.
Name | Unique Name |
Description | Other details of a webhook |
HTTP method | GET, POST (Default) |
URL | Webhook URL |
HTTP Header request | Specify any custom header token here |
Authorization Methods |
Choose any of the following.
|
Connection Timeout | A time at which webhook connection will expire |
To configure a webhook,
- Navigate to Configurations --> Notifications
- Click Channels --> Add Channel
A Channel page appears - Under Webhook tile, click Configure
A webhook form appears
4. Enter webhook a name
5. Enter Description (Optional)
6. Under HTTP details, select HTTP method
-
- POST (by default)
- GET
7. Enter a Webhook URL. For example, https://ingest.netenrich.net
8. Under HTTP header request, enter header name and header value
9. Under Authorization details, select any of the following
-
- Basic: Username and password are required
- OAuth: An OAuth key is required
- Token: A secret key is required
- No Auth: No authentication details are required
10. In Connection Timeout, enter time in seconds (by default 30 sec)
11. Click Submit
Configuring a Notification via Microsoft Teams
User Permissions Required:
- Global Admin
- Configuration Manager
- User with an Owner role
To configure Microsoft Teams Channel,
- Navigate to Configurations --> Notifications
- Click Channels --> Add Channel
A Channel page opens - Under Microsoft Teams tile, click Configure
A Microsoft Teams form opens
4. Enter webhook a name
5. Enter Description (Optional)
6. Under Microsoft Teams details, select HTTP method
-
- POST (by default)
7. Enter a webhook URL. For example, https://netenrich.api.opsramp.com/api/v2/tenants/4d26370b-632b-43ba-9a61-92282b161c04/resources/search/?resourceId=6317ec08-f4e6-482f-87b1-3f65c6011fe1
8. In Connection Timeout, enter time in seconds (by default 60 sec)
9. Click Submit
Managing Notification channels
Editing a channel
To edit a channel,
- Navigate to Configurations --> Notifications
- Click Channels from the left menu
A channel page appears - Click any channel that you would like to edit
- Click Edit at the top right corner
A channel form appears - Edit the details and click Update
Deleting a Channel
To delete a channel,
- Navigate to Configurations --> Notifications
- Click Channels from the left menu
A channel page appears - Click three dots next to channel that you would like to remove
- Click Delete from the dropdown list
A confirmation message popup appears - Click Yes to proceed
A Channel will be removed from the listing page
Bulk deleting a Channel
To delete the channels in bulk,
- Navigate to Configurations --> Notifications
- Click Channels from the left menu
A channel page appears - Select the multiple channels that you would like to remove
- Click Delete at the top right corner
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