Services

A service represents a component, microservice, application, or infrastructure that a team manages and monitors. A group of associated rules configured with a service are useful in generating a situation Technical service can be wholly owned by a single team and one or more technical services are combined to serve the customer-facing or business capabilities.

For each service, you can assign a group as its owner — a group can own multiple services, but each service can only have one owner. When a situation impacts the service, you can search for that service as a recipient. This allows you to send notifications based on the impact that a situation has without needing to know the name of the group or user who is responsible for each service at the time of generating a situation.

Examples

Database Service

Resolution Intelligence® allows you to set up the configuration of a service to monitor and detect signals flow from a database of a tenant to Resolution Intelligence in order to prevent outages of database clusters.

E-commerce Websites

E-commerce websites like Amazon, and Flipkart enables you to order any item that you require for your essential use. These websites consist of different services including payment gateways, product catalogs, shipping details, ratings, and reviews to serve the tenant from end-to-end business activity. Resolution Intelligence provides you to monitor and detect any signals triggered from these e-commerce websites and resolve them instantly in order to give seamless functioning of the website.

Why Services

Enabling a service helps you to:

• Correlate similar signals into a situation therefore reducing noise across the assets and improving the efficiency of the support team.
• Route the situations to a correct resolver group in order to notify and resolve them quickly.

Features of a Service

Service enables you to do the following:

• Associate signals to a service for which an owner is assigned to resolve those signals using the rules engine.
• Associate assets to a service with the help of asset listing in the Resolution Intelligence UI in order to detect and notify the owner to whom a service is assigned. 
• By default, the system defines a service that consists of all signals and assets associated.
• Service Level Indicators - Service empowers you to solve the critical situations by setting up a Service Level Impact Indicator(SLI). An SLI helps the owner of a situation to define the precedence of a situation and how long it takes to respond to a situation. The combination of all SLIs defines the Service Level Objectives (SLO) which in turn helps the organizations maintain Service Level Agreements (SLAs).