Managing Functions

This article provides a comprehensive overview of the control and management of Functions including their creation, modification, and deployment within the Resolution Intelligence Cloud.

Viewing a Function

To view all the components (routing signals and associated assets) of a service that you have configured previously,

1. Do one of the following to access configurations:

• Click the Configurations icon  at the top of the navigation bar.
• Click the hamburger menu  on the left and select CONFIGURATIONS.

2. From the left menu, under Account Information, click Functions.
You will be redirected to the Functions page

3. Search and select your desired function.

4. Click next to the function.

5. From the drop-down menu, click View Function.

Disabling and Re-enabling a Function

Disabling a function is a good choice in the following cases:

• A function is no longer required, and its settings will be preserved for future reference.
• To stop the situation triggered by the responder.

Disabling a function is similar to putting the function in maintenance mode. New situations will not trigger while a function is in either of these states.

The main difference is that a maintenance window will eventually end and bring the function back online. The disabled function must be re-enabled manually.

Disabling a Function

1. Do one of the following to access configurations:

• Click the Configurations icon  at the top of the navigation bar.
• Click the hamburger menu  on the left and select CONFIGURATIONS.

2. From the left menu, under Account Information, click Functions.
You will be redirected to the Functions page

3. Search and select your desired function.

4. Click next to the function.

5. From the drop-down menu, click Disable.

Re-enabling a Function

1. Do one of the following to access configurations:

• Click the Configurations icon  at the top of the navigation bar.
• Click the hamburger menu  on the left and select CONFIGURATIONS.

2. From the left menu, under Account Information, click Functions.
You will be redirected to the Functions page

3. Search and select your desired function.

4. Click next to the function.

5. From the drop-down menu, click Enable.

Editing Function Settings

Resolution Intelligence Cloud^® allows you to customize the settings of a function that has been configured previously. You can edit either basic configurations or advanced configurations on the functions page.

Editing Basic configurations

Basic configurations include the name, description, and other basic settings that are required to be enabled in order to set up seamless functioning.

To edit an existing Function's basic configurations,

1. Do one of the following to access configurations:

• Click the Configurations icon  at the top of the navigation bar.
• Click the hamburger menu  on the left and select CONFIGURATIONS.

2. From the left menu, under Account Information, click Functions.
You will be redirected to the Functions page

3. Search and select your desired function.

4. Click next to the function.

5. From the drop-down menu, click Edit Basic Configurations.

Editing Advanced Configurations

Using advanced configurations, you can associate multiple signals with a function that you have configured.

To edit an existing function's basic configurations and routing signals,

1. Do one of the following to access configurations:

• Click the Configurations icon  at the top of the navigation bar.
• Click the hamburger menu  on the left and select CONFIGURATIONS.

2. From the left menu, under Account Information, click Functions.
You will be redirected to the Functions page

3. Search and select your desired function.

4. Click next to the function.

5. From the drop-down menu, click Edit Advanced Configurations.
The Advanced Configurations page opens.

6. Under Route, add Rules to get associated with a service. Learn more about adding rules.

7. Click Save.

Sorting Functions

Functions can be reordered using the following attributes:

Sort by Last Modified Time: Reorder the functions numerically based on the time a function is modified.

Sort by Service Name (A-Z): Reorder the functions alphabetically based on the function name.

Sort by Created Time: Reorder the functions numerically based on the time a function is created.

Sort by Situation Count: Reorder the functions numerically based on the number of Situations created for a function (High to Low).

You can revert back to your normal settings by clicking the Reset button.