Netenrich Customers Onboarding

This article covers the prerequisites to map a customer and how to map a Netenrich customer in ServiceNow.

Before you start mapping the Netenrich customers in ServiceNow, you must activate the Netenrich Connect app in ServiceNow.

Customer Mapping refers to mapping the Netenrich customer to a company that the customer belongs to, in the Netenrich Customer Mapping table of ServiceNow.

To map the customer,

1. Login to the ServiceNow portal using valid credentials.
2. In the left filter menu, search and select Customer Mapping.

3. In the Customer Mapping listing page, select your desired record that requires customer mapping.
For example, ElectroSwitch.

4. In Customer Name field, select (for example) ACME Japan  and checkbox next to Mapping Status.
The Customer ID will be generated automatically.

5. In Default Caller field (Optional), select an appropriate caller name.

6. In Default Assignment Group field (Optional), select an appropriate group name.

7. Click Update.
Your desired record will be updated with Customer Name and ID.