Manage Users

The user management module provides a unique space for administrators to control who can access your organization's data in Resolution Intelligence Cloud. Global Administrators and Account owners can add a user, determine the level of access, reset MFA for a specific user, and edit the user's details. Depending on the roles assigned, a user can authorize to access certain data and perform certain levels of functions.

Resetting Multifactor Authentication (MFA)

This option helps you to reset the MFA for your end users to gain the access to Resolution Intelligence Cloud platform even if they no longer have access to their phones or other devices where TOTP is enabled.

To reset MFA for a specific user,

1. Go to Configurations --> Users
2. Locate and select the user who needs a reset of MFA
3. Click three dots next to the user and select Reset MFA from the dropdown menu.
   A pop window appears.
4. Click Yes.
   MFA for the user will be reset to the default. Again your user will need to set up the MFA to gain access to the platform.

Modifying Partner Access

You can always grant access for any user (internal or external) to multiple organizations or tenants after you have saved a user with an access to single organization in order to troubleshoot or perform important activities within your organization.

To grant access,

1. Go to Configurations --> Users
2. Locate and select the user you wish to grant access
3. Click three dots next to user and select Access from dropdown menu.
   A dialog window appears.
4. Select a Partner name from the dropdown list and click Save.

Editing a User

To edit user details,

1. Go to Configurations --> Users
2. Locate and select the user you wish to edit the details
3. Click three dots next to user and select Edit from dropdown menu
4. Modify the details like first name, last name, designation, and role
5. Click Save

Deactivating a User

To deactivate a user:

1. Go to Configurations --> Users
2. Locate and select the user you wish to deactivate
3. Click three dots next to user and select Deactivate from dropdown menu

Reactivating a User

To reactivate a user:

1. Go to Configurations --> Users
2. Locate and select the user you wish to reactivate
3. Click three dots next to user and select Activate from dropdown menu

Deleting a User

To delete a User,

1. Go to Configurations --> Users
2. Locate and select the user that you want to delete
3. Click three dots next to user and click Delete from the dropdown menu

Now you have multiple users on the Resolution Intelligence to perform various activities viewing and responding to a situation to prevent potential damage to your organization's infrastructure.