Create Users

This article describes the procedure for creating users at domain, organization, and tenant levels within the Resolution Intelligence Cloud.

Required User Permissions

• Global Admin
• Account Owner

To add a user:

1. Click the gear icon at the top (or) hover over icon at the top left corner

2. In the bottom of the left menu, click Configurations

3. In the left menu, under Account Information, click Users

4. Click Add New User at the top right corner
5. Enter the Email ID of a user whom you want to add
6. Click Continue
7. Enter First Name*, and Last Name*
   Note: The first name and last name are filled automatically if you add an internal user 
8. Enter the Job Title, Phone No, Mobile No, and Timezone
9. Select the desired Role* for the user
10. Select the Authentication* method from the dropdown
    Note: The authentication method is applicable to external users only
11. Click Add User at the bottom of the screen
12. If you want to add more users, repeat the steps from 2 to 7
    Note: After you have added a user, an email notification will be sent to the user in order to activate the profile. 
    * denotes mandatory fields

Important: When you add an external user to your organization, an arrow is displayed on the profile icon in the user's listing screen.