Schedules Basics

This article provides an overview of Schdeules and their relationship with escalation policies and functions, with examples. 

On-call schedules are used to map out your operations coverage needs and determine who will be notified when an ActOn is triggered. Only one user per schedule can be on-call at a time, and when a function is impacted, notifications are sent to that user on the function's associated escalation policy.

Notifications are sent to the responders who are scheduled for on-call now. These notifications are sent via Email, SMS, Voice, and Push to In-App based on how responders have configured their notification rules.

Schedules allow you to add a team or an individual to monitor the signals in real-time via the escalation policy. Schedules use one or more Escalation policies to notify the on-call responders.

Configuring Schedules helps you notify the on-call team or individual when any harmful anomaly is detected in your organization’s infrastructure.

An on-call contains 3 components - Rotations, Shifts, and Escalation policies. Rotations are recurring schedules in which shifts are allocated to different on-call responders, they rotate throughout shifts. Shifts can be planned in a rotations of these types - 24/7, partial day, and multiple days.

Use the following examples to schedule your team’s basic and advanced on-call shifts:

Example 1: Schedule for 2 Users on a 2-Day Rotation with Separate Weekends.

Example 2: Irregular Schedules.