Configuring a Schedule

Learn from the following videos on how to create a schedule to start adding on-call users to get notified.

Required User Permissions

Users with the following roles can create, edit, and manage on-call schedules.

• Manager roles and Team-based roles
  • Manager team roles can only manage schedules associated with their team.
• Global Admin
• Account Owner

Basic schedules are most often comprised of a single schedule layer, where you’ll add users on a daily or weekly rotation. You can use layers to organize shifts visually so that you can tell at a glance what days and hours a shift covers.

To create a new schedule, 

1. From the main web interface, navigate to Configurations --> Schedules and click Add New On-Call Schedule.
2. Give a name for the Schedule.
3. Set the Time Zone as desired. By default, this time zone is set to account-level time zone.
4. Step 1: Add Users: In the Select a User dropdown, select all of the users you would like to add to the rotation.
   • Users rotate through their on-call responsibilities from top to bottom. You can drag and drop users to adjust their on-call order.
5. Step 2: Set Up an On-Call Rotation: In the Rotation type dropdown, select daily, weekly, or custom.
   • This value determines how frequently the users from Step 1 change on-call responsibilities.
   • For custom rotation types, enter a value for Rotation length and then select hours, days, or weeks.
6. Select a Handoff time to determine specifically when responsibilities should rotate.
7. Optional: Configure the schedule to Restrict on-call shifts to specific times.
8. Step 3: Start Time for This Layer: The Start time for this layer is automatically populated from the information in Step 2, however you can optionally change it so that it takes effect at a future date and time.
9. Review the Shift and click Save Schedule in the bottom left.
   Note: Multiple shifts can be added using + Add Shift.
10. Important: Next, you will need to connect a schedule to a service via escalation policy. A schedule is intended to be connected to a service via escalation policy so that on-call users can be notified about a situation on that service. If you do not add your schedule to an escalation policy, situation notifications will not be sent to users on-call in your schedule.